Job: IT Technician for Helpdesk

This posting has expired and is no longer available.

Jobing Description


Check Into...
Our Career Destinations! Have you ever really checked into Best Western International, Inc? At first glance we're everything our name implies, an international hospitality association with over 4,000 hotels. But, we're also an employee focused organization that genuinely cares about our staff offering a great team environment and career development opportunities.

Job Purpose
Provides technical support by applying basic understanding of computer systems, products and services. Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.

Essential Job Results

  • Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations.
  • Supports business operations by providing technical support and delivering reliable high performance applications and technical services. Monitors and controls systems, applications or equipment. Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures.
  • Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines. Takes the necessary steps to recognize, research, isolate and resolve problems. Escalates more complex problems as appropriate.
  • Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems.
  • Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log. Provides accurate accountability and shift transition.
  • May provide proper tape validation for back-ups and offsite storage rotation by monitoring tape library activities for all systems.
  • Protects the Company by handling business sensitive information with appropriate confidentiality.

    Skills/Requirements
  • Minimum 12 to 18 months related experience in area of specialty.
  • Proven customer service experience.
  • High School degree or equivalent certification. College level course work in Computer Science, Data Processing or related field.
  • Basic proficiency in Microsoft Office Suite. May require intermediate proficiency in a particular application or applications.
  • May require technical skills in any combination of the following areas: Networks transmitting Voice/Data/Fax and LAN/WAN communications, TCP/IP or VSAT; SCAT, LYNX, Peoplesoft, CPM, Goldmine; A+, Net+.
  • May require familiarity with telecommunications, PC, mainframe or other information systems equipment.

    Location Details
    Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. The address is 20400 N. 29th Avenue, Phoenix, AZ 85027 Local candidates are preferred. Relocation assistance is not available.

    Pay and Work Schedule
    Hiring rate for this position is $14.20 to $18.45 per hour, depending on experience. Department is open 24/x and the work schedule will be discussed during the interview.

    Benefits
    Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), generous paid time off, flex spending accounts, tuition reimbursement, hotel/employee discounts, and much more!

    • Locations

    Phoenix Operations Center
    20400 North 29th Avenue
    Phoenix, AZ 85027
    International Headquarters
    6201 North 24th Parkway
    Phoenix, AZ 85016
    Your Home!
    Your Home! and 20400 North 29th Avenue
    Phoenix, AZ 85027
    Boise, ID
    Boise, ID
    Boise, ID 83701
    Salt Lake City
    Salt Lake City
    Salt Lake City, UT 84101
    Field based position- Northern California territory
    0000
    San Francisco, CA 94109
    Detroit, Michigan
    0000
    Detroit, MI 48205
    Florida location
    0000
    Maitland, FL 32751
    International Headquarters
    Phoenix Operations Center
    Your Home!
    Field based position- Northern California territory
    Florida location
    Boise, ID
    Detroit, Michigan
    Salt Lake City
     
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