Job: Member Care Representative

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Jobing Description


Check Into...
Our Career Destinations! Have you ever really checked into Best Western International, Inc? At first glance we're everything our name implies, an international hospitality association with over 4,000 hotels. But, we're also an employee focused organization that genuinely cares about our staff offering a great team environment and career development opportunities.

Job Purpose
Our Member Care area has a key role interfacing with Best Western Hotel owners. As a part of this team, you will support a smooth transition to full Member status by acting as liaison for current, new and transitioning members. You may be asked to perform administrative duties in support of member, conditional, and applicant processing, and correspondence.

Essential Job Results
Essential Job Results

  • Acts as liaison for new property owners by interpreting and communicating applicable company policies. Assists members in satisfying initial membership, probationary requirements, or design requirements.
  • May facilitate new member application processing by reviewing and verifying accuracy and completeness of applicant new member information following property ownership changes. Tracks and follows up on application and or probationary requirements and status.
  • Provides effective member correspondence by researching and composing correspondence relating to Terms of Approval process for members, newly activated members, and or design requirements and waiver extension requests. Diplomatically handles member relations communications and or escalates as appropriate.
  • Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Member Relations, Design Member Care, Regional Services, Education and Training, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.
  • Performs administrative duties by maintaining files and tracking systems and updating databases.

    Skills/Requirements
  • Minimum 12 to 18 months related experience in a corporate, administrative environment.
  • High school diploma or equivalent certification.
  • Proficiency in Microsoft Office Suite and related business software. Must be strong in PowerPoint, Excel, Word and Access.
  • Strong organizational skills

    Location Details
    Our Headquarters is centrally located in the Biltmore area at 6201 North 24th Parkway, Phoenix, AZ 85016 Local candidates are preferred. Relocation assistance is not available.

    Pay and Work Schedule
    Hiring rate for this position is $12.75 to $16.55 per hour, depending on experience. Work schedule is Monday through Friday, 8:00 am to 5:00 pm

    Benefits
    Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), generous paid time off, flex spending accounts, tuition reimbursement, hotel/employee discounts, and much more!

    • Locations

    Phoenix Operations Center
    20400 North 29th Avenue
    Phoenix, AZ 85027
    International Headquarters
    6201 North 24th Parkway
    Phoenix, AZ 85016
    Your Home!
    Your Home! and 20400 North 29th Avenue
    Phoenix, AZ 85027
    Boise, ID
    Boise, ID
    Boise, ID 83701
    Salt Lake City
    Salt Lake City
    Salt Lake City, UT 84101
    Field based position- Northern California territory
    0000
    San Francisco, CA 94109
    Detroit, Michigan
    0000
    Detroit, MI 48205
    Florida location
    0000
    Maitland, FL 32751
    International Headquarters
    Phoenix Operations Center
    Your Home!
    Field based position- Northern California territory
    Florida location
    Boise, ID
    Detroit, Michigan
    Salt Lake City
     
    Each Best Western® branded hotel is independently owned and operated. © 2002-2011 Best Western International, Inc. All rights reserved.