Job Description

Be an ambassador for Best Western Hotels and Resorts and be prepared to love your job! If you consider yourself a people person with an outgoing and welcoming personality, this may be the job for you.

As a Security Officer and the first point of contact with our employees, guests and vendors, you will be the epitome of professional customer service while also monitoring the grounds for security breaches and controlling entry-point access to and within our facilities. You will also serve as a direct liaison to management as you communicate any safety risks or hazards, and to Administrative Services as you assist with the inspection of critical equipment throughout the facility.

This is the perfect opportunity to join a leading international company that has a great working environment, collaborative team members and affords the opportunity to advance your career. If you are ready to expand your career where you can leverage your communication and client care skills, then apply today!

As a Security Officer working in our offices in Phoenix, your enthusiasm for safety and security along with your high school diploma, GED or equivalent and relevant hands-on customer service experience will serve as the foundation for your success in this role. Previous security experience is preferred but not required.

Bringing your meticulous attention to detail and consistent follow up ensures that all incidents and irregularities are logged, documented and reported in a timely and effective manner to Human Resources. Clear and direct communication will prove key as you work with management and Administrative Services to complete maintenance and security updates and inspections.

This is a 24 x 7 department and shift flexibility is expected. For example, your targeted schedule would be Monday 3 PM - 11 PM, Off on Tuesday and Wednesday, Thursday - Friday 9 AM - 5 PM and on Saturday - Sunday 7 AM - 3 PM. Schedules are subject to change, so bringing an ability to adapt and lead in various situations will allow you to hit the ground running. The following attributes will help ensure your success in this highly visible role: 

  • Accountability
    • Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
  • Leadership
    • Exhibits agility dealing with difficult customers and situations.
  • Knowledge
    • Familiar with departmental procedures and basic knowledge of Company’s facilities and departments.
    • Knowledge of fire alarm panel systems preferred.
  • Relationship Management
    • Normal business decorum.
  • Problem Solving
    • Resolves routine problems.
    • Compiles data for reports and checks documents for accuracy.
  • Other Requirements
    • Extended periods of standing/walking/climbing stairs.
    • Ability to bend, stoop, squat, kneel, climb, twist, and lift 50 lbs.

Key to your success is your demonstrated ability for working with Microsoft Office Suite applications and a passion for consistent documentation, as well as record keeping. These are required elements and your strength in these areas are  certain to set you apart from the competition. Previous experience with card access and video systems are a plus. Certification in both First Aid and CPR is also a plus; however, if you don't have current certification, we will train and certify you as you will be the point person on site in the event of an emergency. 

If you are looking to make an impact in the safety and security of a growing organization, join Best Western today!

Best Western® Hotels & Resorts headquartered in Phoenix, AZ., is a privately held hotel brand with a global network of 4,100* hotels in more than 100* countries and territories worldwide. Best Western offers seven hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western?, Vib ®, BW Premier Collection® and GLo?. Now celebrating 71 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and online and mobile booking capabilities. More than 26 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, Minor League Baseball, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Best Western continues to set industry records regarding awards and accolades, including Business Travel News naming Best Western as the best midscale hotel brand in 2014 and Best Western Plus as the best upper mid-price hotel brand in 2014 and 2015, four consecutive Compuware Best of the Web gold awards for best hotel website, and seven consecutive AAA/CAA Hotel Partner of the Year awards. Nearly sixty percent of Best Western branded hotels earned a TripAdvisor Certificate of Excellence award in 2015. 


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