Job Description

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Job Description:

Setup virtual training with hotel contact, via phone and email. Host train-the-trainer sessions with hoteliers to train them on their new PMS system. Will use various training methods, including on-the-job coaching, digital training and e-learning. Will review, document and update training materials and manuals for AutoClerk Cloud. Will record audio vocals as well as, write, and edit video scripts for additional eLearning videos. Research and recommend new training methods.

Provides support by applying broad understanding of computer systems products and services. Maintains information technology service, functionality and user satisfaction by answering questions, trouble shooting and resolving more complex problems. Provides support by applying broad understanding of systems products and services in order to on-board a hotel to Two-way Interface. Supports business operations by providing technical support and delivering reliable high-performance applications and technical services. Monitors and controls communications. Resolves complex issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures. Coordinates with specialists and/or users to determine requirements. Ensures user satisfaction by diagnosing and quickly resolving issues. Takes the necessary steps to recognize, research, isolate and resolve complex technical problems. Escalates problems, requiring additional repairs, training or follow-up to appropriate technical, professional or service personnel. Provides accurate documentation of issues and activity by maintaining incidents/service requests. Protects the Company by handling business sensitive information with appropriate confidentiality.

Top 4 Must-Have Skills:

  • Strong Communication Skills
  • Adaptability
  • Advanced research skills
  • Intermediate proficiency in Microsoft Office Suite

Experience:

  • 3 + years related experience in area of specialty.

Other Skills:

  • Video editing software, Learning Management System (LMS)
  • Advanced organizational skills with the ability to handle multiple assignments
  • May require systems configuration or installation experience. May require technical skills in any combination of the following areas: Networks, Macros Best vs. Average: Hotel experience, Property Management System (PMS) experience (AutoClerk, Opera, ChorumPM, Visual Matrix)
  • Intermediate proficiency in Microsoft Office Suite.
  • May require advanced proficiency in a particular application or applications
  • Basic SQL experience/understanding
  • Performance Indicators: asking questions, wanting to learn more, thinking outside the box, hotel feedback

Work Location/Pay

  • Remote home office within U.S.
  • The starting salary for this role is estimated to be between $60,100 and $71,000. Base pay, however, will be determined based on several factors, which include but are not limited to, applicable skills, work experience, education, business needs and market demands.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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