Job Description

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Job Description

We are actively seeking a Computer Operations Technician located in the Maricopa County area. This role will provide a high level of quality technical support, event monitoring and recovery services for client-critical systems hosted both on premise and in the AWS Cloud. You will maintain information technology service, functionality, and end user satisfaction by coordinating, monitoring, maintaining, and assisting with the resolution of escalated issues for applications/services, servicers, networks and cloud services. Computer Operations technician is responsible for providing support for cloud services through monitoring, incident response, and incident resolution for production applications and infrastructure deployed in the cloud environment.

Scheduling 

  • Work Location is On-Site every other week at our North Phoenix office - 20400 North 29th Avenue, Phoenix, AZ.

3 Options:

  • Day Shift - 6am-5pm four days a week (Sun-Wed)
  • Day Shift - 6am -5pm four days a week (Wed - Sat)
  • Day Shift 4x10

In this Job you will:

  • Leverage cloud watch and cloud platform monitoring solutions and services for both on-premise and AWS infrastructure.
  • Monitor cloud infrastructure to ensure availability and performance SLAs are met.
  • Troubleshoot and resolve issues with cloud infrastructure working closely with Operations, DevOps, Application and Cloud Engineering teams.
  • Perform root cause analysis on incidents.
  • Follow incident, change, release, and problem management processes.
  • Coordinate bridge calls for remediation efforts and drive resolution.
  • Project work as assigned.

Qualifications

Requirements

  • Team-player with a PASSION for technology and continued professional knowledge advancement.
  • Excellent documentation skills and proficiency in MS Office Suite administration
  • Proven track record in providing strong multitasking skills in a fast paced ever changing environment.
  • Education or professional experience supporting Unix/ Linux flavors related to systems administration, maintenance, troubleshooting & monitoring.
  • Positive attitude, team-oriented, and an ability to take advantage of provided tools/resources for continual learning is a must.
  • Strong background in troubleshooting and applying critical thinking methods to solve complex problems in a timely manner.

Experience

  • Minimum of 2 years IT/IS experience.
  • Experience with Monitoring platforms for on-premises and cloud technologies is a plus.
  • Beginner to Intermediate level LINUX support.
  • A keen interest in new technologies.
  • Willingness to research and self-study to keep technical skills relevant in a highly complex environment
  • Innovative and ability to think outside the box for creative problem solving.
  • Results oriented.
  • Comfortable working in cross functional and multidisciplinary teams.
  • Ability to work independently and as part of a team.
  • Ability to multi-task and prioritize deadlines is a must
  • Excellent verbal and written communication skills with great attention to detail and accuracy.
  • Experience of working in an Agile/Scrum environment

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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