Job Description

Company Description

Today’s Best Western has been on a journey of incredible transformation, elevating our brand image, improving the guest experience and enhancing our organizational culture. Today, this culture of modernization and innovation is embraced by our more than 1,000 corporate employees, many of whom have stayed with Best Western for 10, 20, even 30+ years. We are proud to have created a work atmosphere that provides an exciting, fun and rewarding place to work every day.

Job Description

We are hiring for a Direct Marketing Specialist to develop email & other marketing communications for Best Western Rewards loyalty program.

  • Builds direct marketing content using internal creative assets to deploy highly targeted campaigns with engaging content.
  • Oversee direct marketing campaign execution ensuring proper planning, timelines, communication and deliverables. Optimize constantly through A|B testing.
  • Maintain direct marketing calendar.
  • Utilize data and analysis to deliver innovative direct marketing campaigns.
  • Maintain industry knowledge of trends within direct marketing and competitive environment.
  • Contributes to team effort by developing relationships with external vendors, members and strategic partners.



  • 2+ years of direct marketing / CRM / Campaign Management experience.
  • Hospitality Marketing desired but not required


  • Strong passion for lifecycle marketing and consumer behavior.
  • Experience with key direct marketing fundamentals (testing, deliverability, compliance, GDPR, segmentation, triggers).
  • Moderate HTML coding ability related to email programming and template building a plus.
  • Experience with a B2C email service provider (ESP) such as Salesforce/Exact Target, Responsys, Harmony, Watson Campaign Automation/Acoustic
  • Experience with Photoshop a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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