Job Description

Company Description

Today’s Best Western has been on a journey of incredible transformation, elevating our brand image, improving the guest experience and enhancing our organizational culture. Today, this culture of modernization and innovation is embraced by our more than 1,000 corporate employees, many of whom have stayed with Best Western for 10, 20, even 30+ years. We are proud to have created a work atmosphere that provides an exciting, fun and rewarding place to work every day.

Job Description

Manager - Partnerships, eCommerce

Our eCommerce department is responsible for driving revenue from our digital channels.  The team oversees a wide range of digital efforts that include consumer facing websites, organic search engine optimization, content management strategies, and mobile applications.

The Manager - Partnerships will be responsible for overseeing strategic partnerships to maximize their value.  This role leverages external service providers to deliver design, optimization, and user experience programs.  Under the direction of the eCommerce leadership team, this role will execute, through service providers, digital experience strategies including: UI/UX enhancements to bestwestern.com and the Best Western to GoTM mobile apps, ongoing testing and optimization of key task flows, competitive research and development of digital best practices.

This position reports to the Sr. Manager, Content and will be located at our Global Operations Center.

 

Key Duties & Responsibilities

·         Develop and maintain relationships with key service providers, delivering against defined business                outcomes

·         Create, implement and measure vendor performance and quality standards

·         Negotiate contracts and service renewals

·         Communicate out and understand business goals and requirements

·         Facilitate the delivery of project supporting task work including mock-ups, designs, A/B testing plans              and analysis

Preferred Skills and Experiences

·         This candidate will have a high sense of urgency, have the energy to work quickly, and deliver results             every single day.

·         Must have a strong sense of accountability and ownership, and be able to work independently. 

·         Must be able to connect and communicate with a wide range of people and teams, and provide clear            directions and expectations to teams hundreds of miles away.

·         The role will require collaborating with internal stakeholders and vendors to achieve agreed upon                  goals. Must be able to communicate and problem solve effectively. 

·         Must be comfortable multi-tasking, and be able to efficiently manage multiple large-scale projects                  simultaneously.

·         This candidate can operate with minimal supervision in a complex  work environment.

·         Owns their decisions and is able to identify when specific decisions need to be escalated to higher                 level leadership. 

Qualifications

·         2-5 years of experience in a project management role or comparable experience

·         2-5 years of experience within eCommerce or digital marketing preferred

·         Experience with online optimization, content, and analytics tools a plus

·         5-7 years of professional experience with increasing responsibilities

·         Vendor management experience required

·         Excellent communication skills

·         Ability to prioritize and manage work against project timelines

·         Flexibility to adapt quickly to changing priorities

·         People management experience required

 

Qualifications

Qualifications

·         2-5 years of experience in a project management role or comparable experience

·         2-5 years of experience within eCommerce or digital marketing preferred

·         Experience with online optimization, content, and analytics tools a plus

·         5-7 years of professional experience with increasing responsibilities

·         Vendor management experience required

·         Excellent communication skills

·         Ability to prioritize and manage work against project timelines

·         Flexibility to adapt quickly to changing priorities

·         People management experience required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Application Instructions

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