Job Description

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Work Location/Schedule

  • 8am- 5pm M-F - North Phoenix Office - 20400 North 29th Avenue, Phoenix, AZ

Job Purpose

Supports the Administrative Services department by performing routine but varied duties including mail processing, delivery, and shipping and receiving activities.

Essential Job Results

Supports department personnel in one or more of the following areas: Receipt, distribution and processing of mail; reprographics; courier/delivery services; receipt, routing, distribution and confirmation/tracking of materials. Provides mail room assistance by preparing incoming mail for distribution and processing, collects and processes outgoing mail from departments, and maintains mailroom records and mail listings. Assists with fulfillment and mass mailing requirements. Provides courier assistance by delivering materials (supplies, files, mail, boxes, etc.) to and from Company facilities, off-site storage locations and other locations. Meets delivery schedules by maintaining a consistent time schedule for daily deliveries. Provides shipping and receiving assistance by verifying shipments, assembling, routing and distributing requested materials and maintaining physical inventory of stock items. Meets departmental workplace and safety standards by maintaining a clean and organized work area and/or vehicle. Contributes to team effort by performing special projects and assignments as directed by management.


  • Minimum 0 to 18 months related experience, preferably in a large mailroom or building services environment.
  • High school diploma or equivalent certification.
  • Exposure to Microsoft Office Suite and other related applications necessary for inventory maintenance, managing mailroom equipment and other administrative tasks.


  • Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.  
  • Exhibits appropriate self and time management to successfully accomplish assigned tasks.  
  • Familiar with general office procedures including operation of vehicle, mailroom and common office equipment.

Relationship Management

  • Strong customer service skills

Other Requirements

  • Ability to lift minimum of 50 lbs.
  • Valid driver’s license, serviceable automobile and proof of insurance.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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