Sales Operations Representative - Groups
BWH | Hotel Group is a leading, global hospitality network comprised of three hotel companies, including WorldHotels Collection, Best Western® Hotels & Resorts and SureStay® Hotel Group. This creates a global network across every chain scale segment, in nearly 100 countries and territories worldwide.
Provides customer service and sales support by qualifying and responding to customer inquiries and requests. Develops new and helps retain existing business.
Essential Job Results
Ensures quality customer care by receiving and/or placing customer service related calls. Responds to a high volume of telephone inquiries about the Company's products and services. Promotes and sells the Company's products and services by asking for and closing sales. Provides customers with rate, availability and other terms and conditions. May suggest additional or alternative products and services. Meets established goals/quotas and attendance, availability and schedule adherence expectations. Helps ensure customer satisfaction by identifying and following up on customer needs. Answers inquiries, investigates and resolves complaints. Maintains customer service and sales information by tracking calls, creating client profiles and entering and confirming all booked sales using an automated system. May provide activity reports as requested.
- Minimum 12 to 18 months customer service or sales related experience.
- Demonstrated selling skills in a call center sales environment or in the hospitality industry preferred.
- High School diploma or equivalent certification.
- Basic proficiency in Microsoft Office Suite.
- Good customer service and telesales skills.
All your information will be kept confidential according to EEO guidelines.