Job Description

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Essential Job Results
Provides customer service to members by providing expertise and guidance for the purchase of furniture, fixtures and equipment. Assesses member needs and ensures design coordination and standards.
Supports enhancements to member properties by analyzing and reviewing property improvement plan to develop course of action to complete requirements within a specified time frame. Coordinates FF&E project for organized and timely delivery and installation.
Ensures best pricing by obtaining standard and custom price quotes from suppliers. Negotiates pricing with supplier when special circumstances are present.
Guides, reinforces and educates members on current Best Western FF&E guidelines specific to existing, conversion, and new construction properties.
Maintains communication with member properties by following up on quotes, product selection, additional selections, close of sale, order status, and payments.

Minimum 3 years related customer service, sales and/or purchasing experience

High School diploma or equivalent certification.

Basic proficiency in Microsoft Office Suite and web-based programs.
Intermediate computer skill level.
Strong written and verbal communication skills.
Ability to work with large client base and on multiple projects.

Provides guidance on policies and procedures. Receives operational guidance on duties, service standards and goals.

Exhibits appropriate self and time management to successfully accomplish assigned tasks.


Familiar with Company products and services and relevant policies, procedures, and guidelines specific to the job.

Relationship Management

Conveys and obtains information both internal and external to the department. Uses written, verbal, or electronic skills effectively.

Problem Solving

Resolves defined problems and separates and combines tasks for efficient workflow. Analyzes successes and setbacks to find solutions.


Monday through Friday (daytime schedule). Location is typically remote 2 days per week and onsite at Headquarters 3 days per week. HQ address is 6201 N 24th Parkway in Phoenix, AZ)

**Eligible to earn quarterly performance-based incentive**

Best Western Hotels & resorts offers a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members - and each other - succeed.

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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