Job: CRM Sales Analyst

This posting has expired and is no longer available.

Jobing Description


Check Into...
Our Career Destinations! Have you ever really checked into Best Western International, Inc? At first glance we're everything our name implies, an international hospitality association with over 4,000 hotels. But, we're also an employee focused organization that genuinely cares about our staff offering a great team environment and career development opportunities.

Job Purpose
Supports Worldwide Sales business goals by applying customer relationship management (CRM) best practices to develop, maintain and ensure the ongoing viability of the Sales CRM system. Develops and provides user training related to Sales CRM system. Successfully promotes optimal use of the CRM system by fostering an effective business relationship with peers, vendors, and management. Develops, monitors, maintains and updates local databases and reporting systems. Participates in system troubleshooting and recovery of system outages. Serves as technical resource to Worldwide Sales staff. Provides analytical support and offers solutions to the sales team by producing and evaluating complex sales-related data. Assist in producing Month-End and Yearly Sales dashboard results that measure revenue activity.

Essential Job Results
Analyzes and evaluates complex business data and metrics by establishing a research and reporting methodology. Data is received from a variety of sources relating to multiple sales programs Provides planning and control information by analyzing historical data, identifying trends, providing sales forecasts and recommending actions. Establishes sales-related goals by recommending baselines and formulating production goals. May support sales variable compensation programs by establishing performance targets or goals. Deliver reliable, responsive and value-conscious reports that meet client expectations. Maintain an effective interpersonal relationship with peers and management and informally arbitrate between project team members, clients and management when conflict or critical matters exist. Perform other duties and responsibilities as required.

Skills/Requirements
Strong knowledge of Visual Basics, Access, Visio, Query Builder, Crystal Reports, Cognos, and SalesLogix CRM system. Demonstrated project management and business analyst skills and ability to work directly with developers toward issue resolution in a deadline-oriented environment. Advanced proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint, Excel, and Access. Applicable IS/IT certification strongly preferred Exceptional time management, organizational, analytical, problem-solving and decision-making skills. Strong and effective verbal, written, interpersonal and communication skills. Minimum 3 to 5 years progressive data/reporting experience with strong aptitude in database design, query concepts and abstract ideas. Experience in monitoring revenue metric performance Globally. 2 to 4 years experience working in a customer relationship management (CRM) environment with at least 1 year analytical experience and --2 years data dashboard development experience. Bachelor's Degree in Information Technology, Business Administration, Marketing, Hotel Administration or related field or an equivalent combination of education and experience.

Location Details
Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. The address is 20400 N. 29th Avenue, Phoenix, AZ 85027 Local candidates are preferred. Relocation assistance is not available. Please include your salary requirements when completing the online application.

Benefits
Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), generous paid time off, flex spending accounts, tuition reimbursement, hotel/employee discounts, and much more!

Locations



Zip Code Not Specified, 0
Bangkok, Thailand
Bangkok, Thailand
Zip Code Not Specified, 0
Canada
Canada
Zip Code Not Specified, 0
China
China
Zip Code Not Specified, 0
Northeast, USA
Northeast, USA
Zip Code Not Specified, 0
International Headquarters
6201 North 24th Parkway
Phoenix, AZ 85016
Phoenix Operations Center
20400 North 29th Avenue
Phoenix, AZ 85027
Tucson
1234 no address
Tucson, AZ 85716
Your Home!
Your Home! and 20400 North 29th Avenue
Phoenix, AZ 85027
Field based position- Northern California territory
0000
San Francisco, CA 94109
Field Based - Denver, CO
-
Denver, CO 80218
Washington, D.C.
-
Washington, DC 20057
Florida location
0000
Maitland, FL 32751
Boise, ID
Boise, ID
Boise, ID 83701
Detroit, Michigan
0000
Detroit, MI 48205
Field

Philadelphia, PA 19102
Salt Lake City
Salt Lake City
Salt Lake City, UT 84101
Seattle, WA
-
Seattle, WA 98101

Zip Code Not Specified, 0
Bangkok, Thailand
Canada
China
Northeast, USA
International Headquarters
Phoenix Operations Center
Tucson
Your Home!
Field based position- Northern California territory
Field Based - Denver, CO
Washington, D.C.
Florida location
Boise, ID
Detroit, Michigan
Field
Salt Lake City
Seattle, WA