Job: Director Regional Services

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Jobing Description


Work with people who care.
Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN (R), BEST WESTERN PLUS (R) and BEST WESTERN PREMIER (R) hotels in more than 100* countries and territories worldwide. Now celebrating 67 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. We're an organization that genuinely cares about our staff. Wouldn't you like to work with people who care?

Job Purpose
Best Western is looking for a dynamic and innovative individual who can anticipate trends, understands how organizations work and is able to conceptualize an inspired vision for our Regional Services Department. In this key operations leadership role you will achieve and promote Brand improvement objectives by providing Best in Class Brand benefits. Applying your innovative thinking you will also utilize external and internal analysis and consultative skills to present strategy recommendations to upper management with a focus on QA and Brand standards.

Essential Job Results
Achieves development goals by strategically achieving department and brand objectives. Enhances operational performance by identifying information requirements, analytical tools and metrics. Maintains quality service by establishing and following company standards. Drives continuous improvement by planning and developing strategic services that enhance brand vision and Regional Services. Conceptualize enhancements to Regional Services programs to exceed customer expectations. Maintains and promotes Company programs, policies, and services by developing staff and regularly interfacing with senior management and membership. Ensures a thorough understanding of membership agreements, corporate goals and Company bylaws, rules and regulations. Implements successful hiring and retention practices. Motivates and develops field Regional Service Managers and corporate Regional Services team by assessing strengths and weakness and providing appropriate developmental and training opportunities. Delivers business results by building accountability and trust with Regional Services team and membership. Integrates projects and processes by developing strong relationship and maintain open communications using interpersonal savvy with membership and executive management.

Skills/Requirements
Minimum 8 years hotel General Manager experience including full service, broadly based operations experience. Multi-property ownership experience preferred. Previous experience as a Manager ?Regional Services or equivalent experience required. Bachelors Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience. Master of Business Administration preferred. Sound competition and industry knowledge as well as knowledge of quality control and branding standards within the hospitality industry is required. Intermediate proficiency in Microsoft Office Suite. Strong negotiation and presentation skills. Certified Hotel Administrator (CHA) strongly preferred.

Location Details
Phoenix, AZ 85027 20400 N. 29th Avenue Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. Local candidates are preferred.

Pay and Work Schedule
Hiring rate for this position is $90,000 to $105,000 plus bonus opportunity per year, depending on experience.

Travel Required
May travel up to 30% of work time. This position will be based at our corporate headquarters in Phoenix, Arizona.

Locations

Phoenix Operations Center
20400 North 29th Avenue
Phoenix, AZ 85027
International Headquarters
6201 North 24th Parkway
Phoenix, AZ 85016
Your Home!
Your Home! and 20400 North 29th Avenue
Phoenix, AZ 85027
Boise, ID
Boise, ID
Boise, ID 83701
Salt Lake City
Salt Lake City
Salt Lake City, UT 84101
Field based position- Northern California territory
0000
San Francisco, CA 94109
Detroit, Michigan
0000
Detroit, MI 48205
Florida location
0000
Maitland, FL 32751
Tucson
1234 no address
Tucson, AZ 85716
Field

Philadelphia, PA 19102
International Headquarters
Phoenix Operations Center
Tucson
Your Home!
Field based position- Northern California territory
Florida location
Boise, ID
Detroit, Michigan
Field
Salt Lake City