Job Description

As our Regional Service Manager, we are offering you an opportunity to join our established and leading hotel organization and have a direct impact on the success of your region.  Your primary role is to enhance member value through your exceptional consulting and coaching abilities working with owners, management, and staff. You will be using your well-developed operations management skills and impeccable organizational skills to help drive continual growth and improve the region. We offer you the flexibility of working from a home office and traveling up to 75% of your time to our Best Western locations; the region is Oregon, with parts of southwestern Washington state. You will earn the trust to work both autonomously as well as with many dynamic internal groups operating according to best practices for quality assurance standards.  You will also be recognized and rewarded for your exceptional ability to build and foster relationships.  If you’re ready to take the next step in your career and put your hard work and refined experience to use, join us today!

As a Regional Service Manager based from your home office in the Portland or Eugene, Oregon area, you will provide excellent hotel operations consulting services to meet the property needs: revenue management, property management, customer service, sales, and marketing. You will put your past General Management skills to the test as you put on a consulting hat to ensure that quality assurance standards are maintained during property visits and conduct assessments to improve the individual properties and the overall brand image. 

Successful candidates will also have the following experiences and skills:

  • Impeccable attention to detail is required to ensure that overall goals are achieved and reporting of all outstanding issues and action items related to superior customer care are handled appropriately  
  • Excellent written and verbal communication skills are essential as you liaise with internal organizations and assigned hotels
  • Superior relationship building skills are required as you work with hotel owners and staff, departmental management and other areas of the company
  • Ability to lead field-training workshops and provide corrective action plans required at the property to include revenue management and reservations systems

Success in this role will require the proactive ability to drive the process without the need for micro-management, but instead the ability to anticipate roadblocks and present solutions.  You’ll have the foresight to escalate any issues and appropriately prioritize all incoming requests.  Drawing from your marketing skill set, you will promote member operations products and services by developing and communicating consulting tools and collateral materials when helping to identify opportunities to enhance member profitability.

If this sounds like a match for you, join us and apply today!

Best Western® Hotels & Resorts Headquartered in Phoenix, AZ., is a privately held hotel brand with a global network of 4,100* hotels in more than 100* countries and territories worldwide. Best Western offers seven hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western?, Vib ®, BW Premier Collection® and GLo?. Now celebrating 70+ years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and online and mobile booking capabilities. More than 26 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, Minor League Baseball, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Best Western continues to set industry records regarding awards and accolades, including Business Travel News naming Best Western as the best midscale hotel brand in 2014 and Best Western Plus as the best upper mid-price hotel brand in 2014 and 2015, four consecutive Compuware Best of the Web gold awards for best hotel website, and seven consecutive AAA/CAA Hotel Partner of the Year awards. Nearly sixty percent of Best Western branded hotels earned a TripAdvisor Certificate of Excellence award in 2015. 

 

Related Keywords:general manager, service manager, regional service manager, consultant, management, hotel manager, hotel, field based, field service, customer care, marketing, quality assurance, field training, members, hotel owners, coaching, service delivery, project management, project manager, operations, Word, PowerPoint, Excel, email, MS Office, CHA

Application Instructions

To apply for this position, please clink on the link below to be directed to our online application...

Apply Online