Brand Management Administration Representative (Hybrid-AZ)

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Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports business initiatives by providing administrative support to Best Western’s members and internal staff in accordance with governing documents. Maintains data integrity and archives by safeguarding sensitive information, and providing documents and reports for internal departments as appropriate.

Key Responsibilities

  • Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance. 
  • Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.
  • Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.
  • Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.
  • Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.
  • Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.
  • Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.
  • Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.

Preferred Experience and Education

  • Minimum 2 years related experience in a corporate and/or fast paced administrative environment.
  • High School diploma or equivalent certification.
  • Intermediate proficiency in Microsoft Office Suite and related business software.
  • May require advanced proficiency in specific applications.
  • Must demonstrate attention to detail. Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines. `

Required Knowledge and Skills

  • Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned.
  • Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department.
  • Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally.
  • Communicate accurate responses in assigned area. Able to respond effectively to verbal and written requests concerning area of work.
  • Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members.
  • Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws. 
  • Compiles data for reports and check documents and databases for accuracy.
  • Reviews data for accuracy, thoroughness and compliance with defined parameters.
  • Accuracy and timeliness are a must.
  • Must be able to spend extended periods of time at the computer.
  • Need for high level of accuracy under time/deadline pressures.

Work Location and Schedule

  • This is a hybrid position, generally requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.