Job Purpose

Promotes the Regional Services department’s business development objectives by recommending, and ensuring the consistent delivery and application of member operations programs, policies or services. Activities include and not limited demonstrating industry expertise with revenue management, sales and marketing support. Individuals illustrate strong relationship building skills, supporting a Membership organization.

Essential Job Results

• Promotes the Regional Services department’s business development objectives by recommending and ensuring the consistent delivery and application of  member operations programs, policies or services.
• Provides oversight on RSM activity with consulting and training services.
• Ensures consistent, timely and professional delivery of RSM services by overseeing the development of systematic approaches and guidelines. 
• Monitors Regional Service Managers in their application of departmental approaches and guidelines. 
• Conducts reviews, assessments and follow-up visits for assigned team.
• Maintains a high level of customer service by anticipating problems and initiating appropriate course corrections. 
• Regularly interfaces with senior management.
• Motivates and develops Regional Services team by assessing strengths and weaknesses and providing appropriate developmental and training opportunities. 
• Implements successful hiring and retention practices.
• Maintains quality service by establishing and following Company standards.
• Recommends, develops and/or implements product or process enhancements by analyzing quality assessment and project results. 
• Demonstrates strong group speaking and training skills.
• Demonstrates strong critical thinking to analyze and improve processes.
• May perform Regional Service Manager duties as required.

Experience

• Minimum of 7 years hotel General Manager experience or equivalent.
• Multi-property management experience preferred.

Education

• Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.

Skills

• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
• Certified Hotel Administrator (CHA) strongly preferred.
• Certified Hospitality Trainer (CHT) strongly preferred.
• Ability to attain Best Western Quality Assurance Assessor certification.
• Ability to manage a virtual office environment with field-based employees

Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

• Provides operational guidance on duties, service standards and goals.
• Receives tactical direction on new products, processes or plans.
• Attracts, retains, motivates and develops staff.
• Sensitive to and understands professional environment. 
• Conveys sense of purpose and motivates others to accomplish goals. 
• Clearly communicates plans, expectations and outcomes.
• Demonstrates strong industry knowledge. 
• Professional know-how to meet technical standards.
• Motivate, persuade, and influence, both internal and external to the organization, to accept new concepts and approaches.
• Excels in collaboration and influencing. 
• Resolves defined problems and probes all fruitful sources for answers.
• Can identify hidden problems look beyond initial answers.

Other Requirements

• May travel up to 80% of work time.
• Valid driver’s license, serviceable automobile and proof of insurance based on Company guidelines.
• Must reside in South/Southeast US. Texas, Louisiana, Oklahoma, Mississippi, Arkansas preferred.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.