Job Description

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Job Purpose

Supporting the CEO, COO, and several other executive committee members. The Office Manager will perform extensive and diversified functions of a highly responsible, confidential, and technical nature. Regularly interfacing with senior-level internal and external contacts, this position requires a high degree of diplomacy and independent judgment.

Essential Job Results

  • Supports designated senior executives by acting as initial point of contact for executive office and performing diversified functions with multiple priorities.
  • Performs full executive administrative functions by handling telephone calls, scheduling appointments and meetings, developing and organizing record keeping systems, managing executive calendars, and arranging travel itineraries both domestically and internationally.
  • Prepares expense reports for designated executives in accordance with Company policies
  • Initiates and responds to executive office communication needs, to include preparing written correspondence and managing mass distributions.
  • Takes ownership of and completes assigned special projects.
  • Anticipates needs of executive team and proactively takes action.
  • Monitors and adapts to changing priorities.
  • All other duties as required.

Work Location and Schedule

  • This is a full-time, office-based position working at our Corporate Headquarters. Work hours/days: 8:00AM - 5:00PM Monday through Friday.


  • Minimum 10 years of progressively responsible administrative and project management experience including senior management support.


  • Bachelor’s degree or an equivalent combination of education and experience.


  • Proficiency in Microsoft Office Suite, especially Word, PowerPoint and Outlook.
  • Ability to self-manage; work independently with minimal supervision; juggle and prioritize multiple tasks.
  • Direct, control and manage projects through to completion and meet established deadlines.
  • Exercise sound judgment.
  • Handle business sensitive information with appropriate confidentiality.


  • Works independently to provide administrative support in all areas of the executive’s responsibility.
  • Expected to solve complex problems of a highly responsible, confidential, and technical nature requiring broad latitude for independent judgment.


  • Exhibits personal characteristics and professional standards that serve as a role model for others.
  • Guides, directs and/or supervises others to obtain information and provide responses to other executives and Board Members.


  • Exhibits personal characteristics and professional standards that serve as a role model for others.
  • Guides, directs and/or supervises others to obtain information and provide responses to other executives and Board Members.

Relationship Management

  • Excellent communication (written and verbal) and interpersonal skills.
  • Demonstrates high level of diplomacy and tact to act as initial point of contact for executive office.
  • Regular communication with BW members, internal and external executives, and Board of Directors’ to independently provide information and respond to requests, typically of a complex nature.

Problem Solving

  • Plans, leads and completes multiple administrative and analytical projects and functions where a thorough understanding of Company and executive office operating methodology is applied.
  • Suggests and implements process improvements when appropriate.

Other Requirements

  • High level of visibility with regular exposure to senior internal and external contacts and sensitive business information.

Best Western Hotels & resorts offers a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members - and each other - succeed.

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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