Quality Assurance Assessor (REMOTE-Chicago/Detroit)
Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.
Essential Job Results:
Improves owner value by providing consistent, accurate, timely and professional delivery of quality assurance assessments within assigned regional territory. May conduct assessments outside of territory.
Achieves production and budget standards by effectively and efficiently planning and scheduling property visits and related travel.
Assists Operations with property information and status of immediate improvement concerns or failing properties.
Schedules and conducts regular, follow-up, and special evaluations in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Rules for Operation, and Service Mark Standards.
Conducts de-identification evaluations of hotels no longer in the system, to meet stipulations in the License and/or Member Agreement.
Consults with hotel management on opportunities to improve quality measures and make recommendations on methods for producing these improvements within suggested the time frames.
Develop Action Plans as a guide for hotel management, listing any deficiencies, action(s) required for improvement and target dates of completion.
Discusses assessment results with hotel owners, general managers or other appointee. Discussions include, but are not limited to, corrective action plans, timing, and recommendations.
Submits documented results and other supporting criteria relative to each hotel evaluation to the Quality Department. Prepares and provides reports to other departments recapping the hotel visit, findings, and recommendations.
Participates on any assigned projects.
This position pays $65,000 annually
May travel up to 90% of work time.
Valid driver’s license, serviceable automobile and proof of insurance based on Company guidelines.
3+ years hotel operations experience.
Bachelor’s degree in business or related field or an equivalent combination of education and experience.
Knowledge of quality control and branding standards, preferable in hotel, motel, or resort industries.
Intermediate proficiency in MS Office Suite. May require advanced proficiency in one or more specific applications.
Ability to communication effectively internally and externally to the organization.
Strong organizational and time management skills. Self-directed.
Ability to achieve the Best Western Certified Quality Assurance Assessor designation within 3 months of starting.
Receives operational guidance on duties, service standards and goals. Exerts a positive impact on brand value.
Exhibits personal characteristics and professional standards that serve as a role model for others.
Familiar with relevant policies, procedures and guidelines specific to job. Demonstrates proficiency in functional and technical skills needed to succeed in job.
Conveys and obtains information both internal and external to the department. Shares new concepts and approaches with others.
Uses written verbal or electronic skills to communicate effectively with a variety of levels in the organization.
Resolves familiar problems and understands process flow. Makes good decisions based on analysis, experience and judgment.
Benefits Summary for Full Time Employees (work 30 + hours per week)
Available Day One:
* Vacation/Sick/Floating Holidays - accruals start
* 401K - company match and direct contribution
* Employee discounts/Hotel discounts
* Financial and health wellness programs
Equal Employment Opportunity
Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.