Job Description

Phoenix, Arizona - Full Time

Join Best Western Hotels & Resorts for an exciting opportunity to leverage your expertise in property revenue management while utilizing your solid interpersonal skills to handle not only the numbers side of our business but also the people side.  Working from your remote home office, you will be a trusted advisor to the 10-12 hotels that fall within your portfolio - a trust that will be built upon your expertise, focus on client service and a strong ability to partner with your hotels for optimum success.  This is a highly responsible position that requires someone not only driven to succeed in their own career but with 60 percent of your assigned properties annual goal surrounding the hotel performance increasing year over year, you are instrumental in driving their success as well.  Expertise in this function will build your credibility as a subject matter expert and display your professionalism and adaptability as you explain critical information to property management through concise verbal and written skills.  Many roles can claim an appreciative effect on the bottom line of an organization, but in this position, the numbers speak for themselves.


  • Consult weekly with hotels on pricing, rate strategy, and yield management
  • Advise hotels on third-party website marketing, online media presence, social media, and consumer review sites
  • Use industry reporting to evaluate the success of assigned hotels
  • Identify and develop revenue opportunities
  • Perform competitive market analysis on a weekly basis
  • Create and maintain demand forecasts and pace reports for each property
  • Conduct all rate changes on behalf of each property using the Property Management System and Best Western’s proprietary systems
  • Consult with hotels on corporate, group and negotiated rates


  • A minimum of three plus years of hotel experience in a revenue management role, preferably with multi-property experience
  • Ability to effectively communicate
  • Strong analytical skills
  • Attention to detail
  • Ability to work from home uninterrupted
  • Strong technical skills with Microsoft Office
  • Ability to travel (between 3 to 8 times per year)
  • A Certified Hotel Revenue Manager (CHRM) or Certified Revenue Management Executive (CRME) certification or the ability to acquire either certification within one year


Best Western Hotels and Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,100† hotels in more than 100† countries and territories worldwide. Best Western offers 10 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vib®, GLo®, Executive Residency by Best Western®, and BW Premier Collection®; as well as its recently launched franchise offerings: SureStay®, SureStay Plus® and SureStay Collection®. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western in the top three upper-mid-price and mid-priced hotel brands for three years in a row, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won eight consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA’s 56 million members in the U.S. and Canada. Over 30 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.


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