Job Description

Job Purpose
Improves member value by providing operational, consulting, coaching,  marketing and related property support. Provides training to owners, management, and staff. Develops relationships and builds trust by being primary member contact between Best Western International and assigned regional territory properties.

Essential Job Results

  • Improves member value by providing operational, training, marketing and related property support. 
  • Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. 
  • Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. 
  • Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. 
  • Provides corrective action plans as required. 
  • Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. 
  • Communicates brand initiatives by promoting Best Western resources. 
  • Contributes to the team effort with timely communication between members and Best Western departments. 
  • Achieves production and budget standards by effectively planning and scheduling property visits and travel. 
  • Ensures a seamless and expedient transition by conducting effective visits to applicant properties.


  • Minimum of 5 years hotel General Manager/experience or equivalent.
  • Multi-property management experience preferred.
  • Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
  • Intermediate proficiency in Microsoft Office Suite.
  • Strong presentation/training skills.
  • Certified Hotel Administrator (CHA) strongly preferred.
  • Certified Hospitality Trainer (CHT) strongly preferred.
  • Ability to attain Best Western Quality Assurance Assessor certification.
  • Strong organizational and time management skills.
  • Self-directed. 
  • Ability to change and/or adapt to new initiatives

Other Requirements

  • May travel up to 80% of work time.
  • Valid driver’s license, serviceable automobile and proof of insurance based on Company guidelines.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

BWH Hotels maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, height, or weight, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. BWH Hotels equal employment opportunity policy applies to all aspects of employment with BWH Hotels, including but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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