Regional Service Manager (Remote: North Central Texas)

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Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Join our team as a partner in enhancing member value by providing operational, consulting, coaching, marketing and related hotel support. In this role, you will provide training to hotels personnel including owners, management, and staff.  You also will develops relationships and build trust by being the primary contact between BWH Hotels and your assigned regional territory of hotels.

Key Responsibilities

  • Improves member value by providing operational, training, marketing and related property support. 
  • Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. 
  • Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. 
  • Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. 
  • Provides corrective action plans as required. 
  • Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. 
  • Communicates brand initiatives by promoting Best Western resources. 
  • Contributes to the team effort with timely communication between members and Best Western departments. 
  • Achieves production and budget standards by effectively planning and scheduling property visits and travel. 
  • Ensures a seamless and expedient transition by conducting effective visits to applicant properties.

Preferred Experience and Education

  • Minimum of 5 years hotel General Manager/experience or equivalent.
  • Multi-property management experience preferred.
  • Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
  • Certified Hotel Administrator (CHA) strongly preferred.
  • Certified Hospitality Trainer (CHT) strongly preferred.
  • Ability to attain Best Western Quality Assurance Assessor certification.

Required Knowledge and Skills

  • Intermediate proficiency in Microsoft Office Suite.
  • Strong presentation/training skills.
  • Strong organizational and time management skills.
  • Self-directed. 
  • Ability to change and/or adapt to new initiatives.

Work Location and Travel

  • This is a remote based position.
  • May travel up to 80% domestically.
  • Valid driver’s license, serviceable automobile and proof of insurance may be required.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.