Regional Service Manager
As our Regional Service Manager, we are offering you an opportunity to join our established and leading hotel organization and have a direct impact on the success of your region. Your primary role is to enhance member value through your exceptional consulting and coaching abilities working with owners, management, and staff. You will be using your well-developed operations management skills and impeccable organizational skills to help drive continued growth and improve the region. We offer you the flexibility of working from a home office and traveling up to 60% of your time to our Best Western locations; the region is primarily focused on the state of Utah, western Wyoming, possible other border states and everything in between. You will earn the trust to work both autonomously as well as with many dynamic internal groups operating according to best practices for quality assurance standards. You will also be recognized and rewarded for your exceptional ability to build and foster relationships. If you’re ready to take the next step in your career and put your hard work and refined experience to use, join us today!
As a Regional Service Manager based out of the Utah area, you will provide excellent hotel operations consulting services to meet the property needs: revenue management, property management, customer service, sales, and marketing. You will put your past General Management skills to the test as you put on a consulting hat to ensure that quality assurance standards are maintained during property visits and conduct assessments to improve the individual properties and the overall brand image. Your top-notch written and verbal communication skills will be of the utmost importance as you act as the primary liaison among all internal organizations and assigned hotels. You’ll need to establish a smooth communication line to various groups with which you’ll work, including hotel owners and staff, as well as departmental management and other areas of the company. Your impeccable attention to detail will also be utilized to ensure that overall goals are achieved and reporting of all outstanding issues and action items related to superior customer care. You’ll also demonstrate a meticulous yet engaging ability to lead field-training workshops and provide corrective action plans required at the property to include revenue management and reservations systems. Success in this role will require the proactive ability to drive the process without the need for micromanagement, but instead the ability to anticipate roadblocks and present solutions. You’ll have the foresight to escalate any issues and appropriately prioritize all incoming requests. Drawing from your marketing skill set, you will promote member operations products and services by developing and communicating consulting tools and collateral materials when helping to identify opportunities to enhance member profitability. A great opportunity for the pro-active go-getter, this role will thrust you into a highly rewarding challenge where the sky is the limit. If this sounds like a match for you, join us and apply today!
Best Western Hotels and Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,100† hotels in more than 100† countries and territories worldwide. Best Western offers 10 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vib®, GLo®, Executive Residency by Best Western®, and BW Premier Collection®; as well as its recently launched franchise offerings: SureStay®, SureStay Plus® and SureStay Collection®. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western in the top three upper-mid-price and mid-priced hotel brands for three years in a row, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won eight consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA’s 56 million members in the U.S. and Canada. Over 30 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.
Job Status: Full Time