Job Description

Essential Job Results:

  • Oversees the development and delivery of training programs for hotels and corporate employees, ensuring alignment with brand standards and operational requirements. 
  • Evaluates content and success of training programs based on attendance, participant feedback,  implementation of concepts, and survey scores.
  • Leads the daily operations within the department, providing vision, direction, and feedback to team on the accomplishment of department goals and training initiatives.  Motivates and develops Learning & Development team by assessing performance and providing appropriate developmental opportunities.  Implements successful coaching, team building and retention practices.
  • Achieves budgetary and other performance goals through effective leadership methods, marketing of programs and timely response to participant and BWH senior leadership feedback.  Meets financial objectives of the department by preparing annual budgets and updates to forecast and ensuring cost-effective delivery of training programs.
  • Develops and executes a strategic vision for the training programs and LMS use. Collaborate with IT and other departments to ensure the LMS is effectively integrated with other systems and tools.  Monitor and analyze LMS data to measure training effectiveness and identify areas for improvement.



  • Minimum of 8 years’ experience in learning and development, including 5 years’ experience leading teams at the regional or corporate level. 
  • Strong experience with LMS management and strategic planning.
  • Instructional design experience preferred.
  • General Manager experience preferred.



  • Bachelor’s degree in Business, Hotel Administration or related field or an equivalent combination of education and experience.



  • Current Certified Hotel Administrator (CHA), Certified Hotel Trainer (CHT) certification and/or ability to successfully complete upon hire.
  • Demonstrated financial and budgeting acumen with corresponding financial accountability.
  • Intermediate proficiency in Microsoft Office Suite.
  • Demonstrated expertise in influencing and negotiating with divergent internal and external contacts.
  • Keen ability to interpolate results from multiple and varied information sources.
  • Strong stand-up presentation skills.
  • Demonstrated instructional development experience. 
  • High level organizational, project planning and coordination skills.
  • Employee career development and coaching.
  • Team development and assignment of duties.


Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

  • Provides operational guidance on duties, service standards and goals. 
  • Receives tactical direction on duties, service standards and goals. 
  • Attracts, retains, motivates and develops staff.
  • Increases collaboration and integration with Customer Care department. 
  • Sensitive to and understands professional environment. 
  • Conveys sense of purpose and motivates others to accomplish goals. 
  • Identifies operational and/or technical needs and develops programs with existing training staff to accomplish results.
  • Comprehensive hospitality industry knowledge to effectively develop and lead training programs. 
  • Well-rounded professional know-how and effective leadership techniques to meet technical standards.  
  • Deals with concepts and complexity comfortably. 
  • Convinces others, both internal and external to the organization, to accept new concepts and approaches.
  • Negotiates strategically with external contacts.
  • Familiar with, networked within, and actively involved in industry organizations.
  • Resolves broadly defined problems and probes varied known sources for answers. 
  • Can identify hidden problems and look beyond initial answers. 
  • Makes sound and productive decisions based on analysis, experience and judgment.


Other Requirements:

  • Possesses excellent stand-up training and presentation skills.
  • Travel 50% of work time.
  • This position will have an office at our Headquarters location: 6201 North 24th Parkway, Phoenix, AZ 85016.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

*     Medical/Dental/Vision

*     Vacation/Sick/Floating Holidays - accruals start

*     401K - company match and direct contribution

*     Employee discounts/Hotel discounts

*     Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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