Tech Ops Technician (Remote - AZ)

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Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

We’re looking for a motivated Tech Ops Technician to join our team. This role is ideal for Linux administrators, AWS cloud practitioners, or aspiring engineers eager to grow into a DevOps Engineering career path.

You’ll provide high-quality technical support, event monitoring, and incident response for critical systems hosted both on-premises and in AWS. You’ll work closely with cross-functional teams to ensure system reliability, performance, and continuous improvement.

Key Responsibilities

  • Monitor infrastructure using Datadog, Splunk, and AWS-native tools.
  • Ensure uptime and performance SLAs for cloud and on-prem systems.
  • Troubleshoot and resolve incidents across applications, services, and infrastructure.
  • Perform impact assessments and root cause analysis.
  • Implement remediation and escalate complex issues to engineering teams.
  • Follow ITIL processes: incident, change, release, and problem management.
  • Support disaster recovery, patching, and automation tasks.
  • Assist with onboarding and connectivity for new hotel properties.
  • Coordinate technical releases and contribute to project work.

#LI-TF1

Preferred Experience

  • Minimum of 4 years IT/IS experience.
  • 2+ years in incident management and infrastructure monitoring.
  • Hands-on Linux administration experience.
  • Familiarity with AWS services (EC2, CloudWatch, Lambda, VPC, Logs, etc.).
  • Strong problem-solving and analytical skills.
  • Self-driven with a passion for learning and innovation.
  • Effective communicator and team collaborator.

Work Location and Schedule

  • This is a remote based position, working from your home office in Arizona.
  • Typical working hours are Wednesday 12:30pm to 7pm and Thursday through Saturday, 6:45am to 7:15pm (Arizona Time).

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.